Why Employees Secretly Use AI at Work

Many employees secretly use AI tools at work without IT approval. John, a software engineer, prefers Cursor over the company-provided GitHub Copilot, as it speeds up coding. He avoids the approval process, considering it too slow. Similarly, Peter, a product manager, uses ChatGPT via Kagi, despite company restrictions, to challenge his strategic thinking and analyze competitor videos.

The Rise of Shadow AI

Shadow AI—unauthorized use of AI tools—is widespread. A Software AG survey found that half of all knowledge workers use personal AI tools. Companies often ban external AI for security reasons, fearing data leaks. However, Simon Haighton-Williams of The Adaptavist Group argues that AI accelerates learning and enhances productivity.

Security Risks and Company Concerns

AI tools process vast amounts of data, and some retain user inputs for training. Harmonic Security, which monitors AI risks, has tracked over 10,000 AI applications, with 30% using user-provided data. While experts believe direct data leaks are rare, companies worry about storing sensitive information in external AI systems they can’t control.

Balancing Innovation and Security

Some firms, like Trimble, address AI risks by offering internal AI solutions like Trimble Assistant. Director of AI Karoliina Torttila encourages employees to explore AI but stresses the need for judgment regarding sensitive data. She advocates for ongoing discussions about AI’s role in the workplace rather than outright bans.

Embracing the AI Shift

Experts suggest companies should regulate rather than prohibit AI. AI is becoming essential, especially for younger employees. Businesses that fail to adapt risk falling behind in efficiency and innovation.